Bartlett Regional | House Calls | Spring 2018

The good word from our patients We featured the Pediatric Rehabilitation Services team in the Winter 2018 House Calls . Here are some recent patient comments on their services: Physical, Occupational, Speech Therapy “The nursing staff at BRH in the Med-Surg department are amazing, not just in my stay, but also in the prior stay of family members.” “Wonderful care. Dr. David Miller is excellent.” “Dr. Yost was awesome. Always kept us informed in terms we could understand.” “Dr. Cook was great. Always answered all our questions.” “I got TLC from the CCU nurses! I was extremely pleased (and surprised) by their friendliness and helpfulness. They were very willing to talk to my family members and reassure them! Excellent!” “All of my nurses were excellent. They made me feel comfortable, helped me, and offered extra help if needed. Had conversations with me and their skills in nursing were beyond my expectations.” “Reid and other nurses were exceptional!” www.bartletthospital.org 7 Patient feedback “Nice, comfy seating for when we arrive early for an appointment! I always find it clean as well, nice job!” “I am so pleased with the staff and all efforts to help my son!” “Adrienne with speech therapy has provided excellent service for several months. She is always prepared, and has new materials and take-home materials ready.” “I cannot say enough about the great care I received.” “We enjoy working with Susanne and as a parent, I see my son making so much progress. And that makes me so happy!” “Kathy Coguill was excellent. Very caring, knowledgeable and professional.” “Dr. Benjamin is the most exceptional doctor I have EVER known. How wonderful she made our experience.” “Wonderful chaplain! God had his hand in our hospital in Juneau—every encounter, conversation, treatment.” “Dr. Benjamin is a Godsend! She went above and beyond in EVERY situation! What a blessing to us in such a difficult situation. She even showed us Juneau on her own time.” “The staff (nurses and doctors) were very courteous, helpful, and professional, no patient could ask for more. I thank you all very much.” “Best hospital care I could have been given.” “Joan did a pre-check-in over the phone prior to my arrival. She was amazing!” “Really extraordinary care. I didn’t want to leave.” “Dr. Schwarting is a rock star, and a little town like Juneau is extremely lucky to have him. I can’t say enough about his skill, efficiency, kindness and intelligence!” “I’ve told half the town of Gustavus what an AMAZING, POSITIVE, LIFE-CHANGING experience this was.” “I want to acknowledge the staff that went beyond their call of duty. Dr. Ted Schwarting; Salud Elizarde, RN; Holly, Social work/case manager; Noel, housekeeping department. A thank-you note for the entire staff who took excellent care of me during my stay. Doctors, nurses, social workers, therapists and the housekeeping staff were competent and experienced with ethical principles!” Excellent care at Bartlett’s Med-Surg Department Here are some highlights from our 2017 patient feedback for the Med-Surg Department at Bartlett Regional Hospital: “Excellent hospital, excellent nurses, doctors and case managers.” —Patient comment