Bartlett Regional | House Calls | Fall 2019

“Clarissa (PT) is EXCEPTIONAL. She is the best! Shehasexercises andmethods that actuallywork. She goes out of her way to find appropriate and effective solutions formy issues.” Congratulations to Clarissa Prewitt! Clarissa Prewitt, PT, received a certificate and an “I Make a Difference” pin from CEO Chuck Bill and Senior Director of Quality Sarah Hargrave in recognition of her dedicated service to our patients. Clarissa has been mentioned several times in our patient satisfaction survey for her hard work and outstanding care to our patients. Here are real comments from Bartlett Regional Hospital patients: Physical Therapist Clarissa Prewitt is honored by CEO Chuck Bill with an “I Make a Difference” recognition for outstanding patient care. The Bartlett Senior Leadership Team looks forward to recognizing more of our staff who are repeatedly mentioned in our Press Ganey patient satisfaction surveys. “Excellent knowledge of my difficulty! Clarissa is very knowledgeable of her field and works hard to address pain, as well as helping patientswith home exercises, and shows her sincere concern!” “Very much enjoy Clarissa’s cheery and helpful manner!” “Clarissa in PT is very good, and we will request her in the future.” “Clarissa Prewitt has been my PT, and results are outstanding.” In addition to the positive comments people share in our patient survey, some of our patients sit down and write a good old-fashioned letter. Here are some recent letters from our mailbag. Dear Bartlett Regional Hospital I want to thank you for everything. Your nurses are wonderful, hardworking and so caring, your staff consists of the most pleasant and helpful concerned people I have ever met, Dr. Taintor was exceptional. He spent time with me, explained everything and was genuinely involved each step of the way, I cannot forget to mention Dr. Anderson, who was also involved at night. As I returned from the post office, mailing your patient survey back, and finishing up this letter to you, I got a call from Alaska, from Bartlett Hospital from one of your staff, asking me how I was! I simply reiterated how grateful I am, and how wonderful you are, and thank you. I would recommend your hospital, the 57-bed personal care unit to anyone and everyone. I am very blessed. Thank you with all my heart for the care you gave my husband and the kindness you showed me while we stayed at your hospital. Dr. Benjamin, thank you for seeing that I had something to eat. Thank you for making a bed for me in my husband’s room. We were there for a week and as it turned out it was the last week we had together and you made it possible for me to have personal memories, you never told me I could not lay down beside him, even old people cherish being close to each other. Your hospital is so clean; the grounds were beautiful! Thanks to everyone’s help, especially Dr. Benjamin and the social worker, my husband was able to die at home, his favorite place to be, with his daughter and beloved grandson. PATIENT CARE 4 House Calls Fall 2019